How Chronex360 helps manage your business in Rosa Zarate
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Esmeraldas to businesses in Rosa Zarate.
Ecuadorian buyers often start a purchase journey with a quick WhatsApp message triggered by a Click-to-WhatsApp ad or a product question left on Instagram, expecting a real person to respond quickly. Chronex360 captures that inquiry immediately, qualifies it against your criteria, and assigns it to an available agent within business hours, helping ecommerce and retail teams in cities like Quito and Guayaquil stay responsive as inbound volume grows. The lead is then tracked through quoting and order confirmation to fulfillment, mirroring the WhatsApp-coordinated delivery confirmations that many Ecuadorian businesses rely on for last-mile orders. Spanish-language templates, catalog sharing inside the conversation, and compliance-aware messaging around consent and frequency keep every interaction professional and consistent. Because agent assignment balances the workload automatically, no customer waits unnecessarily long for a reply, and conversion reporting lets managers see exactly which campaigns and agents are converting inquiries into delivered orders.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order