How Chronex360 helps manage your business in Velasco Ibarra
In Velasco Ibarra (Guayas Province, Ecuador), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Ecuadorian buyers often start a purchase journey with a quick WhatsApp message triggered by a Click-to-WhatsApp ad or a product question left on Instagram, expecting a real person to respond quickly. Chronex360 captures that inquiry immediately, qualifies it against your criteria, and assigns it to an available agent within business hours, helping ecommerce and retail teams in cities like Quito and Guayaquil stay responsive as inbound volume grows. The lead is then tracked through quoting and order confirmation to fulfillment, mirroring the WhatsApp-coordinated delivery confirmations that many Ecuadorian businesses rely on for last-mile orders. Spanish-language templates, catalog sharing inside the conversation, and compliance-aware messaging around consent and frequency keep every interaction professional and consistent. Because agent assignment balances the workload automatically, no customer waits unnecessarily long for a reply, and conversion reporting lets managers see exactly which campaigns and agents are converting inquiries into delivered orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies