How Chronex360 helps manage your business in Samannūd
For companies based in Samannūd, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Egyptian businesses often see leads arrive in a mix of Arabic and English, from a Facebook Messenger question about a product to a Click-to-WhatsApp ad tied to a Cairo storefront or a website form filled out late at night. Chronex360 pulls all of that into one lead timeline, assigns it to an available agent, and keeps qualification notes attached so nothing needs to be re-explained when a second agent picks up the thread. Once a customer is ready to buy, the same conversation can carry a catalog, a quote, or an order confirmation, and that record stays linked through to dispatch and delivery, which matters for cash-on-delivery orders and multi-stop courier runs. The platform ships with Arabic and English message templates, business-hours-aware routing so replies land with the right team, and compliance-aware messaging built around regional opt-in norms. Reporting rolls conversion numbers up by channel and agent, giving teams a factual read on where deals are closing.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep