How Chronex360 helps manage your business in Ash Shuhadā’
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Monufia Governorate to businesses in Ash Shuhadā’.
Egyptian businesses often see leads arrive in a mix of Arabic and English, from a Facebook Messenger question about a product to a Click-to-WhatsApp ad tied to a Cairo storefront or a website form filled out late at night. Chronex360 pulls all of that into one lead timeline, assigns it to an available agent, and keeps qualification notes attached so nothing needs to be re-explained when a second agent picks up the thread. Once a customer is ready to buy, the same conversation can carry a catalog, a quote, or an order confirmation, and that record stays linked through to dispatch and delivery, which matters for cash-on-delivery orders and multi-stop courier runs. The platform ships with Arabic and English message templates, business-hours-aware routing so replies land with the right team, and compliance-aware messaging built around regional opt-in norms. Reporting rolls conversion numbers up by channel and agent, giving teams a factual read on where deals are closing.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export