How Chronex360 helps manage your business in Sesori
For companies based in Sesori, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
San Salvador's retail boom and the steady flow of remittance-backed household spending mean small businesses across El Salvador are often chasing leads across four or five channels at once. Chronex360 gives them one place to catch a Click-to-WhatsApp tap from a Facebook ad, an Instagram DM about a product drop, or a website inquiry from a returning customer, then automatically qualifies and hands each one to an available agent. That same conversation thread carries the customer from first question through order confirmation and on to delivery, so a shop owner can see at a glance whether a lead is still being nurtured or already on its way out the door. Templates in Spanish keep responses quick and on-brand, agents get assigned based on real working hours rather than guesswork, and every message respects WhatsApp's commerce and opt-in rules. Reporting then shows which channels are actually driving revenue, not just conversations.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard