How Chronex360 helps manage your business in Ebebiyin
In Ebebiyin (Kié-Ntem Province, Equatorial Guinea), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Equatorial Guinea, where much business communication moves between Spanish and French depending on the customer, keeping a lead thread coherent from first contact to final delivery is essential. Chronex360 captures enquiries from WhatsApp, Messenger, or a company website as a single ongoing record, assigns them to an available agent, and retains the qualification history so a switch between team members never costs the customer having to start over. Agents can share catalogs, confirm quotes, and move an enquiry to a completed order within the same conversation, with that record staying linked through to delivery or shipment coordination for both local and cross-border transactions common in the country's oil-linked and general trade economy. The platform supports Spanish and French message templates suited to local business practice, along with compliance-aware opt-in messaging appropriate for the region. Conversion reporting then gives business owners a clear, factual view of which channels and agents are actually turning enquiries into finished, fulfilled sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard