How Chronex360 helps manage your business in Mikomeseng
Mikomeseng businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Equatorial Guinea, where much business communication moves between Spanish and French depending on the customer, keeping a lead thread coherent from first contact to final delivery is essential. Chronex360 captures enquiries from WhatsApp, Messenger, or a company website as a single ongoing record, assigns them to an available agent, and retains the qualification history so a switch between team members never costs the customer having to start over. Agents can share catalogs, confirm quotes, and move an enquiry to a completed order within the same conversation, with that record staying linked through to delivery or shipment coordination for both local and cross-border transactions common in the country's oil-linked and general trade economy. The platform supports Spanish and French message templates suited to local business practice, along with compliance-aware opt-in messaging appropriate for the region. Conversion reporting then gives business owners a clear, factual view of which channels and agents are actually turning enquiries into finished, fulfilled sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard