How Chronex360 helps manage your business in Bata
For companies based in Bata, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Equatorial Guinea, where much business communication moves between Spanish and French depending on the customer, keeping a lead thread coherent from first contact to final delivery is essential. Chronex360 captures enquiries from WhatsApp, Messenger, or a company website as a single ongoing record, assigns them to an available agent, and retains the qualification history so a switch between team members never costs the customer having to start over. Agents can share catalogs, confirm quotes, and move an enquiry to a completed order within the same conversation, with that record staying linked through to delivery or shipment coordination for both local and cross-border transactions common in the country's oil-linked and general trade economy. The platform supports Spanish and French message templates suited to local business practice, along with compliance-aware opt-in messaging appropriate for the region. Conversion reporting then gives business owners a clear, factual view of which channels and agents are actually turning enquiries into finished, fulfilled sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep