How Chronex360 helps manage your business in Aruküla
Chronex360 provides WhatsApp Business API workflow for businesses in Aruküla, Harju County, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
An Estonian business, often digitally minded and export-aware, might see its first lead arrive through a Click-to-WhatsApp ad, a website enquiry generated by a digital campaign, or an Instagram DM from a prospective customer. Chronex360 captures each of these instantly, tags the enquiry by intent, and routes it to an available agent so response speed matches the expectations of a tech-forward market. As the conversation moves from initial qualification through a shared catalog or quote, a confirmed order, and delivery, the full thread remains attached to that lead, giving the team an accurate, always-current record of where things stand. Estonian and English templates keep messaging natural for the audience, business-hours-aware routing manages timing across the team, and compliance-aware messaging supports responsible cross-border communication. Multiple agents can share a growing account without losing context, and conversion reporting shows exactly which channel is producing completed, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies