How Chronex360 helps manage your business in Võru vald
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Võru County to businesses in Võru vald.
An Estonian business, often digitally minded and export-aware, might see its first lead arrive through a Click-to-WhatsApp ad, a website enquiry generated by a digital campaign, or an Instagram DM from a prospective customer. Chronex360 captures each of these instantly, tags the enquiry by intent, and routes it to an available agent so response speed matches the expectations of a tech-forward market. As the conversation moves from initial qualification through a shared catalog or quote, a confirmed order, and delivery, the full thread remains attached to that lead, giving the team an accurate, always-current record of where things stand. Estonian and English templates keep messaging natural for the audience, business-hours-aware routing manages timing across the team, and compliance-aware messaging supports responsible cross-border communication. Multiple agents can share a growing account without losing context, and conversion reporting shows exactly which channel is producing completed, delivered sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export