How Chronex360 helps manage your business in Matsanjeni
For companies based in Matsanjeni, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A manufacturer in Manzini exporting goods regionally, or a Mbabane retailer handling local orders, both rely on WhatsApp as a primary sales channel, and Chronex360 turns that channel into a structured pipeline rather than a scramble of unread chats. Inquiries from Click-to-WhatsApp ads, Facebook Messenger, and the website are captured in one place and assigned to an available agent who can quote, confirm, and move the order toward fulfillment, with the whole journey — from first message to delivery — visible to the team. English-language templates keep tone consistent, and business-hours-aware routing ensures a lead that comes in after close is picked up first thing rather than lost. Given how closely tied Eswatini's trade is to its neighbors, having a dependable record of cross-border order conversations is especially useful for resolving questions quickly and keeping repeat customers confident in the process.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping