How Chronex360 helps manage your business in Mīzan Teferī
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Southern Nations, Nationalities, and Peoples' Region to businesses in Mīzan Teferī.
An Ethiopian coffee exporter fielding a buyer enquiry, or an Addis Ababa retailer answering a Click-to-WhatsApp ad, both need the conversation to survive the handoff from first contact to final delivery. Chronex360 captures leads from WhatsApp, Instagram, Messenger, and the company website into one thread, assigns them to an available agent, and preserves qualification notes so context is never lost between team members. Agents can share a catalog, issue a quote, and confirm an order in the same conversation, and that record then follows through to fulfilment, whether it is a courier delivery within the city or coordination for an export shipment reaching international buyers. Amharic and English message templates reflect how Ethiopian businesses actually talk to customers, business-hours-aware routing keeps response times steady, and compliance-aware opt-in messaging respects local expectations. Conversion reporting rolls all of this up so business owners can see, in plain numbers, which channels and agents are turning enquiries into completed, delivered sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard