How Chronex360 helps manage your business in Wolayita Zone
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Southern Nations, Nationalities, and Peoples' Region to businesses in Wolayita Zone.
An Ethiopian coffee exporter fielding a buyer enquiry, or an Addis Ababa retailer answering a Click-to-WhatsApp ad, both need the conversation to survive the handoff from first contact to final delivery. Chronex360 captures leads from WhatsApp, Instagram, Messenger, and the company website into one thread, assigns them to an available agent, and preserves qualification notes so context is never lost between team members. Agents can share a catalog, issue a quote, and confirm an order in the same conversation, and that record then follows through to fulfilment, whether it is a courier delivery within the city or coordination for an export shipment reaching international buyers. Amharic and English message templates reflect how Ethiopian businesses actually talk to customers, business-hours-aware routing keeps response times steady, and compliance-aware opt-in messaging respects local expectations. Conversion reporting rolls all of this up so business owners can see, in plain numbers, which channels and agents are turning enquiries into completed, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies