How Chronex360 helps manage your business in West Coast Division
Chronex360 extends WhatsApp Business API coverage across West Coast Division, Gambia The, so local businesses can capture and manage customer conversations from every city in the state.
The Gambia's Personal Data Protection and Privacy Act, 2025 was passed by the National Assembly in September 2025 and assented to by the President in November 2025, giving the country its first comprehensive data protection law and an independent oversight body. As enforcement mechanisms are newly established, use explicit marketing opt-in, clear notice and an easy opt-out.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Cities in West Coast Division
Chronex360 supports WhatsApp Business API onboarding for 13 cities across West Coast Division, including: