How Chronex360 helps manage your business in Didi Lilo
Chronex360 provides WhatsApp Business API workflow for businesses in Didi Lilo, Kvemo Kartli, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Georgian businesses, spanning Tbilisi's hospitality scene, wine and agricultural exporters, and a fast-growing retail sector, generate leads across Instagram ads, Click-to-WhatsApp campaigns, and website enquiries, and Chronex360 gives them one unified system to manage all of it. From the instant a guest asks about a tour, a buyer requests an export quote, or a shopper messages about a product, the conversation is logged, routed to the right specialist, and tracked through qualification, order or booking confirmation, and final delivery or fulfillment. That visibility is particularly valuable for Georgia's tourism and export-driven businesses, where a single enquiry can represent significant revenue and deserves careful handling rather than being lost in a generic inbox. Chronex360 supports Georgian and English messaging templates, agent assignment aligned to local business hours, shared catalogs for quoting goods, tours, or services, and conversion reporting that helps owners see precisely which channels and campaigns are actually driving completed business.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep