How Chronex360 helps manage your business in Thomm
For companies based in Thomm, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
German manufacturers, distributors, and export-focused SMEs often see the first sign of a deal in a WhatsApp message triggered by a Click-to-WhatsApp campaign, a product inquiry on Instagram, or a request-a-quote form on their website. Chronex360 pulls every one of those threads into a single inbox, routes them to the right sales or procurement specialist based on availability and working hours, and lets teams issue formal quotes, order confirmations, and shipping updates without leaving the chat. Because so much B2B business here runs on precision and documentation, the platform keeps a clean, timestamped record of every exchange from first contact to final delivery, which is invaluable for account handovers and audits. German-language message templates, GDPR-conscious data handling, and configurable approval steps for outbound broadcasts mean the workflow fits how German businesses actually operate. Sales leaders get visibility into where deals stall, which channels perform, and how quickly enquiries convert into shipped orders.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export