How Chronex360 helps manage your business in Mampong
Chronex360 provides WhatsApp Business API workflow for businesses in Mampong, Ashanti Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Accra's booming ecommerce and fintech-adjacent retail scene generates leads from everywhere at once: a Click-to-WhatsApp ad for a fashion drop, an Instagram DM about a service booking, a website inquiry from a B2B buyer. Chronex360 pulls all of it into a single pipeline, automatically tagging each lead by its channel and routing it to the right agent based on product category and availability. From there, agents qualify the buyer, send a digital catalog or price list, and convert the chat into a trackable order that stays connected to delivery status, whether payment happens via mobile money, card, or cash on delivery through a local rider network. Sales managers get a live view of which campaigns are actually converting into completed, delivered sales rather than just generating chat volume. Chronex360 supports English and Twi-friendly templates, business-hours-aware multi-agent routing, and compliance-conscious messaging, giving Ghanaian businesses the structure to scale their WhatsApp-driven sales without losing a single lead in the process.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies