How Chronex360 helps manage your business in Atsiaman
In Atsiaman (Greater Accra Region, Ghana), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Accra's booming ecommerce and fintech-adjacent retail scene generates leads from everywhere at once: a Click-to-WhatsApp ad for a fashion drop, an Instagram DM about a service booking, a website inquiry from a B2B buyer. Chronex360 pulls all of it into a single pipeline, automatically tagging each lead by its channel and routing it to the right agent based on product category and availability. From there, agents qualify the buyer, send a digital catalog or price list, and convert the chat into a trackable order that stays connected to delivery status, whether payment happens via mobile money, card, or cash on delivery through a local rider network. Sales managers get a live view of which campaigns are actually converting into completed, delivered sales rather than just generating chat volume. Chronex360 supports English and Twi-friendly templates, business-hours-aware multi-agent routing, and compliance-conscious messaging, giving Ghanaian businesses the structure to scale their WhatsApp-driven sales without losing a single lead in the process.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order