How Chronex360 helps manage your business in Kokkinóchoma
Kokkinóchoma businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Greek tourism operator or hospitality business typically sees its busiest lead flow during peak season, when Click-to-WhatsApp ads, Instagram DMs, and website booking enquiries can all arrive within minutes of each other. Chronex360 captures each one on contact, tags it by intent such as availability, pricing, or group booking, and routes it to an available agent so a guest never waits through a chain of unanswered messages. As the conversation moves from initial interest to a confirmed reservation and prepares for check-in or delivery of services, the whole exchange stays together, letting a property or agency manage volume without losing personal touch. Greek and English templates suit both local and international guests, routing respects seasonal business hours, and compliance-aware messaging keeps outreach appropriate. With several agents able to work the same busy season together, conversion reporting shows precisely which channel is filling the booking calendar.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping