How Chronex360 helps manage your business in Orestiáda
In Orestiáda (East Attica Regional Unit, Greece), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A Greek tourism operator or hospitality business typically sees its busiest lead flow during peak season, when Click-to-WhatsApp ads, Instagram DMs, and website booking enquiries can all arrive within minutes of each other. Chronex360 captures each one on contact, tags it by intent such as availability, pricing, or group booking, and routes it to an available agent so a guest never waits through a chain of unanswered messages. As the conversation moves from initial interest to a confirmed reservation and prepares for check-in or delivery of services, the whole exchange stays together, letting a property or agency manage volume without losing personal touch. Greek and English templates suit both local and international guests, routing respects seasonal business hours, and compliance-aware messaging keeps outreach appropriate. With several agents able to work the same busy season together, conversion reporting shows precisely which channel is filling the booking calendar.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard