How Chronex360 helps manage your business in Néa Seléfkeia
For companies based in Néa Seléfkeia, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Greek tourism operator or hospitality business typically sees its busiest lead flow during peak season, when Click-to-WhatsApp ads, Instagram DMs, and website booking enquiries can all arrive within minutes of each other. Chronex360 captures each one on contact, tags it by intent such as availability, pricing, or group booking, and routes it to an available agent so a guest never waits through a chain of unanswered messages. As the conversation moves from initial interest to a confirmed reservation and prepares for check-in or delivery of services, the whole exchange stays together, letting a property or agency manage volume without losing personal touch. Greek and English templates suit both local and international guests, routing respects seasonal business hours, and compliance-aware messaging keeps outreach appropriate. With several agents able to work the same busy season together, conversion reporting shows precisely which channel is filling the booking calendar.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep