How Chronex360 helps manage your business in Saint David’s
In Saint David’s (Saint David Parish, Grenada), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Grenada's spice export trade sits alongside a growing tourism sector, meaning businesses here often handle two very different kinds of leads: a wholesale buyer inquiring through the website, and a traveler messaging about accommodation through Instagram. Chronex360 treats both as leads from the moment they arrive, tagging their origin and routing them to the right agent based on when the business is actually staffed. From that first contact, the same conversation thread tracks progress through qualification, quote or booking, and on to fulfillment or delivery, so nothing gets lost between a sales inquiry and an export shipment or a confirmed stay. English-language templates keep replies quick and consistent, catalog sharing lets teams present products or packages without repetitive typing, and every exchange follows WhatsApp's commerce guidelines. Reporting then gives owners a clear read on which channels are actually driving trade and tourism revenue.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep