How Chronex360 helps manage your business in Saint George's
In Saint George's (Saint George Parish, Grenada), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Grenada's spice export trade sits alongside a growing tourism sector, meaning businesses here often handle two very different kinds of leads: a wholesale buyer inquiring through the website, and a traveler messaging about accommodation through Instagram. Chronex360 treats both as leads from the moment they arrive, tagging their origin and routing them to the right agent based on when the business is actually staffed. From that first contact, the same conversation thread tracks progress through qualification, quote or booking, and on to fulfillment or delivery, so nothing gets lost between a sales inquiry and an export shipment or a confirmed stay. English-language templates keep replies quick and consistent, catalog sharing lets teams present products or packages without repetitive typing, and every exchange follows WhatsApp's commerce guidelines. Reporting then gives owners a clear read on which channels are actually driving trade and tourism revenue.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export