How Chronex360 helps manage your business in Gouyave
Gouyave businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Grenada's spice export trade sits alongside a growing tourism sector, meaning businesses here often handle two very different kinds of leads: a wholesale buyer inquiring through the website, and a traveler messaging about accommodation through Instagram. Chronex360 treats both as leads from the moment they arrive, tagging their origin and routing them to the right agent based on when the business is actually staffed. From that first contact, the same conversation thread tracks progress through qualification, quote or booking, and on to fulfillment or delivery, so nothing gets lost between a sales inquiry and an export shipment or a confirmed stay. English-language templates keep replies quick and consistent, catalog sharing lets teams present products or packages without repetitive typing, and every exchange follows WhatsApp's commerce guidelines. Reporting then gives owners a clear read on which channels are actually driving trade and tourism revenue.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard