How Chronex360 helps manage your business in San Antonio Aguas Calientes
For companies based in San Antonio Aguas Calientes, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
From artisan exporters in Antigua to appliance retailers in Guatemala City, businesses here typically juggle walk-in interest, Facebook and Instagram inquiries, and a growing volume of WhatsApp clicks from paid ads. Chronex360 treats each of those as a lead the moment it arrives, logging its origin and pushing it into a qualification queue that respects local business hours instead of pinging an agent at midnight. Once qualified, a lead is assigned to the right team member and tracked as it becomes a quote, then an order, then a fulfilled delivery — all inside the same conversation history. Spanish-language templates handle common questions like pricing, stock, and delivery timing without agents retyping the same answers, while shared product catalogs let customers browse and order directly in chat. For business owners, the payoff is a clear report of which lead sources are converting into actual sales across Guatemala's mix of tourism, trade, and retail activity.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies