How Chronex360 helps manage your business in Corail
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Grand'Anse to businesses in Corail.
For businesses in Port-au-Prince and beyond, much of the customer relationship depends on reaching people in the language they're comfortable with and responding fast despite connectivity and scheduling challenges. Chronex360 captures every incoming lead — whether from a Facebook ad click, an Instagram inquiry, or a direct WhatsApp message — the moment it arrives, and routes it to an agent based on availability rather than leaving customers waiting. As the conversation moves from a first question to a firm order, the same thread tracks it through fulfillment, giving business owners a clear record of every step. Messaging templates support French, Haitian Creole, and English, so teams can meet customers in whichever language they used to reach out, while shared catalogs let shops present products and prices without lengthy typing. For diaspora-facing businesses in particular, this gives owners visibility into which channels are actually turning inquiries from abroad into completed orders at home.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export