How Chronex360 helps manage your business in Trou du Nord
Trou du Nord businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Port-au-Prince and beyond, much of the customer relationship depends on reaching people in the language they're comfortable with and responding fast despite connectivity and scheduling challenges. Chronex360 captures every incoming lead — whether from a Facebook ad click, an Instagram inquiry, or a direct WhatsApp message — the moment it arrives, and routes it to an agent based on availability rather than leaving customers waiting. As the conversation moves from a first question to a firm order, the same thread tracks it through fulfillment, giving business owners a clear record of every step. Messaging templates support French, Haitian Creole, and English, so teams can meet customers in whichever language they used to reach out, while shared catalogs let shops present products and prices without lengthy typing. For diaspora-facing businesses in particular, this gives owners visibility into which channels are actually turning inquiries from abroad into completed orders at home.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping