How Chronex360 helps manage your business in Pignon
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Nord to businesses in Pignon.
For businesses in Port-au-Prince and beyond, much of the customer relationship depends on reaching people in the language they're comfortable with and responding fast despite connectivity and scheduling challenges. Chronex360 captures every incoming lead — whether from a Facebook ad click, an Instagram inquiry, or a direct WhatsApp message — the moment it arrives, and routes it to an agent based on availability rather than leaving customers waiting. As the conversation moves from a first question to a firm order, the same thread tracks it through fulfillment, giving business owners a clear record of every step. Messaging templates support French, Haitian Creole, and English, so teams can meet customers in whichever language they used to reach out, while shared catalogs let shops present products and prices without lengthy typing. For diaspora-facing businesses in particular, this gives owners visibility into which channels are actually turning inquiries from abroad into completed orders at home.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep