How Chronex360 helps manage your business in Abda
Chronex360 provides WhatsApp Business API workflow for businesses in Abda, Győr-Moson-Sopron County, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Hungarian retailer or B2B supplier might pick up a new lead from a Click-to-WhatsApp ad during a seasonal campaign, a product question on Instagram, or a straightforward website contact form. Chronex360 treats each of these as the start of the same journey, capturing the enquiry, tagging its likely intent, and putting it in front of the right agent instead of leaving it to sit in a shared inbox. From there the team can qualify interest, share a catalog or price list, confirm an order, and track it through to dispatch, all inside one continuous thread that any team member can step into. The platform ships with Hungarian and English templates, respects local business hours for routing, and applies compliance-aware messaging suited to the market. Multiple agents can share responsibility for busier accounts, and conversion reporting shows management exactly which source of leads is turning into completed, fulfilled sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep