How Chronex360 helps manage your business in Hafnarfjörður
Chronex360 provides WhatsApp Business API workflow for businesses in Hafnarfjörður, Capital Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Icelandic retailers and tourism-related businesses often deal with customers reaching out from abroad as well as locally, arriving through Instagram DMs, Click-to-WhatsApp ads, or a website booking enquiry, and Chronex360 keeps every one of those threads organised in a single place. Each enquiry is assigned to an available agent and tracked through qualification, booking or order confirmation, and fulfilment, whether that means arranging a local pickup or coordinating delivery. Because demand for Icelandic tourism and retail businesses can swing sharply with the seasons, business-hours-aware routing and multi-agent assignment help small teams keep response times reasonable even during peak interest. Message templates support the languages a business's customer base actually uses, and data handling follows GDPR-aligned practices suited to a market that serves both domestic and international visitors. Reporting shows which channels are genuinely converting interest into confirmed bookings or sales.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export