How Chronex360 helps manage your business in Kópavogur
In Kópavogur (Capital Region, Iceland), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Icelandic retailers and tourism-related businesses often deal with customers reaching out from abroad as well as locally, arriving through Instagram DMs, Click-to-WhatsApp ads, or a website booking enquiry, and Chronex360 keeps every one of those threads organised in a single place. Each enquiry is assigned to an available agent and tracked through qualification, booking or order confirmation, and fulfilment, whether that means arranging a local pickup or coordinating delivery. Because demand for Icelandic tourism and retail businesses can swing sharply with the seasons, business-hours-aware routing and multi-agent assignment help small teams keep response times reasonable even during peak interest. Message templates support the languages a business's customer base actually uses, and data handling follows GDPR-aligned practices suited to a market that serves both domestic and international visitors. Reporting shows which channels are genuinely converting interest into confirmed bookings or sales.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export