How Chronex360 helps manage your business in Maregaon
For companies based in Maregaon, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A shopper in Mumbai taps a Click-to-WhatsApp ad for a kitchen appliance, or a distributor in Coimbatore messages a B2B supplier from an Instagram post; either way, Chronex360 catches that first message and turns it into a tracked lead instantly. The lead is auto-qualified against your rules, routed to the right regional agent by language and product line, and followed through catalog sharing, quotation, and order confirmation, right up to handoff for courier-based, cash-on-delivery-friendly last-mile fulfillment that dominates Indian retail and D2C logistics. Along the way, agents work in Hindi, English, and other regional languages using approved WhatsApp templates, while business-hours-aware routing keeps response times tight across time zones and festival-season surges. Multi-agent assignment prevents leads from stalling between sales and support, and a single conversion dashboard shows exactly which campaigns, cities, and agents are turning conversations into delivered orders, giving growing Indian businesses full visibility from first click to final delivery.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies