How Chronex360 helps manage your business in Wardha
Wardha businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A shopper in Mumbai taps a Click-to-WhatsApp ad for a kitchen appliance, or a distributor in Coimbatore messages a B2B supplier from an Instagram post; either way, Chronex360 catches that first message and turns it into a tracked lead instantly. The lead is auto-qualified against your rules, routed to the right regional agent by language and product line, and followed through catalog sharing, quotation, and order confirmation, right up to handoff for courier-based, cash-on-delivery-friendly last-mile fulfillment that dominates Indian retail and D2C logistics. Along the way, agents work in Hindi, English, and other regional languages using approved WhatsApp templates, while business-hours-aware routing keeps response times tight across time zones and festival-season surges. Multi-agent assignment prevents leads from stalling between sales and support, and a single conversion dashboard shows exactly which campaigns, cities, and agents are turning conversations into delivered orders, giving growing Indian businesses full visibility from first click to final delivery.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order