How Chronex360 helps manage your business in Karbigwan
For companies based in Karbigwan, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A shopper in Mumbai taps a Click-to-WhatsApp ad for a kitchen appliance, or a distributor in Coimbatore messages a B2B supplier from an Instagram post; either way, Chronex360 catches that first message and turns it into a tracked lead instantly. The lead is auto-qualified against your rules, routed to the right regional agent by language and product line, and followed through catalog sharing, quotation, and order confirmation, right up to handoff for courier-based, cash-on-delivery-friendly last-mile fulfillment that dominates Indian retail and D2C logistics. Along the way, agents work in Hindi, English, and other regional languages using approved WhatsApp templates, while business-hours-aware routing keeps response times tight across time zones and festival-season surges. Multi-agent assignment prevents leads from stalling between sales and support, and a single conversion dashboard shows exactly which campaigns, cities, and agents are turning conversations into delivered orders, giving growing Indian businesses full visibility from first click to final delivery.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export