How Chronex360 helps manage your business in Kabupaten Sarmi
Chronex360 provides WhatsApp Business API workflow for businesses in Kabupaten Sarmi, Papua, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
With so much commerce in Indonesia beginning inside a WhatsApp or Instagram DM rather than a website form, Chronex360 is built to capture that first "halo, apakah ini tersedia?" message the moment it lands and convert it into a structured lead. From there, the platform automatically qualifies interest, assigns the conversation to an available agent across Jakarta, Surabaya, or a regional team, and carries the buyer through product catalog browsing, price negotiation, and order confirmation, tracking every step toward courier and parcel-network delivery across the archipelago's many islands. Bahasa Indonesia templates keep replies natural and compliant, while scheduling logic respects local business hours across time zones from Sumatra to Papua. For retailers, fashion sellers, and service businesses alike, multi-agent queues stop popular product drops from overwhelming a single inbox, and reporting shows precisely how many inbound chats convert into paid, fulfilled orders, turning informal chat-based selling into a measurable, repeatable sales pipeline.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies