Compliance watchpoints
Indonesia's Personal Data Protection Law (Law No. 27/2022) makes transparent notice, lawful processing and data-handling controls important. Use explicit marketing consent and document cross-border processing arrangements.
How to launch on Chronex360
Use Bahasa-first templates, Click-to-WhatsApp acquisition, Instagram DMs and Facebook messages. Route leads by product/region and automate first-response qualification before human handoff.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.