Compliance watchpoints
Timor-Leste has not enacted a comprehensive personal data protection law and has no independent data protection authority as of 2026; in the absence of statutory requirements, use explicit opt-in, minimal data collection and easy opt-out as a conservative standard, and expect this to formalize as the country implements ASEAN data-governance frameworks following its October 2025 ASEAN accession.
How to launch on Chronex360
Start with a small, high-touch pilot given the limited online population, using explicit consent capture and simple Tetum/Portuguese templates. Track lead volume and conversion in Chronex360 to justify scaling investment as connectivity grows.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.