How Chronex360 helps manage your business in ‘Afak
For companies based in ‘Afak, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Small and mid-sized businesses across Iraq are often building customer trust one conversation at a time, and Chronex360 is designed to help that effort scale without losing the personal touch that keeps buyers coming back. A lead arriving through a Click-to-WhatsApp ad, an Instagram DM, or a simple website enquiry is captured immediately and routed to an available agent, so a shop in Baghdad or a supplier in Basra never leaves a customer waiting during working hours. From there, agents qualify the enquiry in Arabic, share a catalog or price list directly in the chat, and convert an agreed order into a tracked transaction that carries through to delivery, giving owners real visibility over a process that used to live only in scattered phone calls and paper notes. Multi-agent assignment means a small team can keep up during busy periods, and compliance-aware messaging keeps communication professional and within accepted practice. For businesses working to build steady, repeatable operations under variable conditions, having one dependable, reportable thread from first message to delivered order is a meaningful step toward resilience.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard