How Chronex360 helps manage your business in Ash Shaykhān
In Ash Shaykhān (Nineveh Governorate, Iraq), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Small and mid-sized businesses across Iraq are often building customer trust one conversation at a time, and Chronex360 is designed to help that effort scale without losing the personal touch that keeps buyers coming back. A lead arriving through a Click-to-WhatsApp ad, an Instagram DM, or a simple website enquiry is captured immediately and routed to an available agent, so a shop in Baghdad or a supplier in Basra never leaves a customer waiting during working hours. From there, agents qualify the enquiry in Arabic, share a catalog or price list directly in the chat, and convert an agreed order into a tracked transaction that carries through to delivery, giving owners real visibility over a process that used to live only in scattered phone calls and paper notes. Multi-agent assignment means a small team can keep up during busy periods, and compliance-aware messaging keeps communication professional and within accepted practice. For businesses working to build steady, repeatable operations under variable conditions, having one dependable, reportable thread from first message to delivered order is a meaningful step toward resilience.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping