How Chronex360 helps manage your business in County Galway
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Connacht to businesses in County Galway.
Irish retailers, service providers, and fast-growing ecommerce brands often see their first customer contact land as a Facebook Messenger question, an Instagram DM, or a click from a Click-to-WhatsApp ad rather than a phone call. Chronex360 brings those conversations into one inbox, assigns each to an available agent, and tracks it through qualification, quote or order creation, and fulfilment, so the same thread a customer started can carry them all the way to a delivered order. Catalogue sharing lets retailers showcase products directly in chat, cutting the steps between interest and purchase, while multi-agent assignment helps growing teams keep pace with enquiry volume. English-language templates keep replies personable and on-brand, and data handling is structured around GDPR requirements that Irish businesses and customers expect. Conversion reporting gives owners a clear read on which channels are actually driving completed, delivered sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard