How Chronex360 helps manage your business in Ballyragget
In Ballyragget (Leinster, Ireland), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Irish retailers, service providers, and fast-growing ecommerce brands often see their first customer contact land as a Facebook Messenger question, an Instagram DM, or a click from a Click-to-WhatsApp ad rather than a phone call. Chronex360 brings those conversations into one inbox, assigns each to an available agent, and tracks it through qualification, quote or order creation, and fulfilment, so the same thread a customer started can carry them all the way to a delivered order. Catalogue sharing lets retailers showcase products directly in chat, cutting the steps between interest and purchase, while multi-agent assignment helps growing teams keep pace with enquiry volume. English-language templates keep replies personable and on-brand, and data handling is structured around GDPR requirements that Irish businesses and customers expect. Conversion reporting gives owners a clear read on which channels are actually driving completed, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies