How Chronex360 helps manage your business in Crumlin
Chronex360 provides WhatsApp Business API workflow for businesses in Crumlin, Leinster, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Irish retailers, service providers, and fast-growing ecommerce brands often see their first customer contact land as a Facebook Messenger question, an Instagram DM, or a click from a Click-to-WhatsApp ad rather than a phone call. Chronex360 brings those conversations into one inbox, assigns each to an available agent, and tracks it through qualification, quote or order creation, and fulfilment, so the same thread a customer started can carry them all the way to a delivered order. Catalogue sharing lets retailers showcase products directly in chat, cutting the steps between interest and purchase, while multi-agent assignment helps growing teams keep pace with enquiry volume. English-language templates keep replies personable and on-brand, and data handling is structured around GDPR requirements that Irish businesses and customers expect. Conversion reporting gives owners a clear read on which channels are actually driving completed, delivered sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard