How Chronex360 helps manage your business in Piltown
In Piltown (Leinster, Ireland), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Irish retailers, service providers, and fast-growing ecommerce brands often see their first customer contact land as a Facebook Messenger question, an Instagram DM, or a click from a Click-to-WhatsApp ad rather than a phone call. Chronex360 brings those conversations into one inbox, assigns each to an available agent, and tracks it through qualification, quote or order creation, and fulfilment, so the same thread a customer started can carry them all the way to a delivered order. Catalogue sharing lets retailers showcase products directly in chat, cutting the steps between interest and purchase, while multi-agent assignment helps growing teams keep pace with enquiry volume. English-language templates keep replies personable and on-brand, and data handling is structured around GDPR requirements that Irish businesses and customers expect. Conversion reporting gives owners a clear read on which channels are actually driving completed, delivered sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep