How Chronex360 helps manage your business in Kinsale
Chronex360 provides WhatsApp Business API workflow for businesses in Kinsale, Munster, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Irish retailers, service providers, and fast-growing ecommerce brands often see their first customer contact land as a Facebook Messenger question, an Instagram DM, or a click from a Click-to-WhatsApp ad rather than a phone call. Chronex360 brings those conversations into one inbox, assigns each to an available agent, and tracks it through qualification, quote or order creation, and fulfilment, so the same thread a customer started can carry them all the way to a delivered order. Catalogue sharing lets retailers showcase products directly in chat, cutting the steps between interest and purchase, while multi-agent assignment helps growing teams keep pace with enquiry volume. English-language templates keep replies personable and on-brand, and data handling is structured around GDPR requirements that Irish businesses and customers expect. Conversion reporting gives owners a clear read on which channels are actually driving completed, delivered sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep