How Chronex360 helps manage your business in Gbôklé
Gbôklé businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Abidjan's cocoa-export economy sits alongside a rapidly digitizing retail and services sector, and businesses there often juggle both worlds: a B2B trade inquiry from a website form and a consumer question from a WhatsApp catalog click, sometimes within the same hour. Chronex360 separates and organizes these streams automatically, capturing Facebook Messenger messages, Click-to-WhatsApp ad responses, and direct inquiries into one queue, then assigning each to the agent best placed to qualify it. Agents can share pricing, product catalogs, or export documentation directly in the chat, and every qualified lead becomes a trackable order that stays visible through processing and delivery. Chronex360 is delivered with French-first message templates suited to Ivorian business communication, business-hours-aware routing, and multi-agent assignment for busy sales teams, plus conversion reporting that shows exactly which channel and which agent are turning conversations into completed, fulfilled transactions.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep