How Chronex360 helps manage your business in Abengourou
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Comoé District to businesses in Abengourou.
Abidjan's cocoa-export economy sits alongside a rapidly digitizing retail and services sector, and businesses there often juggle both worlds: a B2B trade inquiry from a website form and a consumer question from a WhatsApp catalog click, sometimes within the same hour. Chronex360 separates and organizes these streams automatically, capturing Facebook Messenger messages, Click-to-WhatsApp ad responses, and direct inquiries into one queue, then assigning each to the agent best placed to qualify it. Agents can share pricing, product catalogs, or export documentation directly in the chat, and every qualified lead becomes a trackable order that stays visible through processing and delivery. Chronex360 is delivered with French-first message templates suited to Ivorian business communication, business-hours-aware routing, and multi-agent assignment for busy sales teams, plus conversion reporting that shows exactly which channel and which agent are turning conversations into completed, fulfilled transactions.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export