How Chronex360 helps manage your business in Moronou
Moronou businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Abidjan's cocoa-export economy sits alongside a rapidly digitizing retail and services sector, and businesses there often juggle both worlds: a B2B trade inquiry from a website form and a consumer question from a WhatsApp catalog click, sometimes within the same hour. Chronex360 separates and organizes these streams automatically, capturing Facebook Messenger messages, Click-to-WhatsApp ad responses, and direct inquiries into one queue, then assigning each to the agent best placed to qualify it. Agents can share pricing, product catalogs, or export documentation directly in the chat, and every qualified lead becomes a trackable order that stays visible through processing and delivery. Chronex360 is delivered with French-first message templates suited to Ivorian business communication, business-hours-aware routing, and multi-agent assignment for busy sales teams, plus conversion reporting that shows exactly which channel and which agent are turning conversations into completed, fulfilled transactions.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export