How Chronex360 helps manage your business in Four Paths
For companies based in Four Paths, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Montego Bay tour operator and a Kingston boutique face a similar problem: leads come in fast through Instagram, Facebook Messenger, and Click-to-WhatsApp ads, but tracking which ones actually turn into bookings or sales is hard without a system built for it. Chronex360 logs every inquiry as a lead the moment it lands, records its source, and assigns it to an available agent based on real Jamaican business hours rather than guesswork. From that first message, the same conversation carries the customer through qualification, quote or booking confirmation, and on to fulfillment or check-in, so nothing falls through the cracks between departments. English-language templates keep replies quick and consistent, catalog sharing lets teams send tour packages or product lineups directly in chat, and every exchange follows WhatsApp's commerce guidelines. Owners get straightforward reporting on which channels are genuinely converting interest into revenue.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export