How Chronex360 helps manage your business in Friendship Gap
Chronex360 provides WhatsApp Business API workflow for businesses in Friendship Gap, Saint Mary Parish, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Montego Bay tour operator and a Kingston boutique face a similar problem: leads come in fast through Instagram, Facebook Messenger, and Click-to-WhatsApp ads, but tracking which ones actually turn into bookings or sales is hard without a system built for it. Chronex360 logs every inquiry as a lead the moment it lands, records its source, and assigns it to an available agent based on real Jamaican business hours rather than guesswork. From that first message, the same conversation carries the customer through qualification, quote or booking confirmation, and on to fulfillment or check-in, so nothing falls through the cracks between departments. English-language templates keep replies quick and consistent, catalog sharing lets teams send tour packages or product lineups directly in chat, and every exchange follows WhatsApp's commerce guidelines. Owners get straightforward reporting on which channels are genuinely converting interest into revenue.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export