How Chronex360 helps manage your business in Sherwood Content
Sherwood Content businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Montego Bay tour operator and a Kingston boutique face a similar problem: leads come in fast through Instagram, Facebook Messenger, and Click-to-WhatsApp ads, but tracking which ones actually turn into bookings or sales is hard without a system built for it. Chronex360 logs every inquiry as a lead the moment it lands, records its source, and assigns it to an available agent based on real Jamaican business hours rather than guesswork. From that first message, the same conversation carries the customer through qualification, quote or booking confirmation, and on to fulfillment or check-in, so nothing falls through the cracks between departments. English-language templates keep replies quick and consistent, catalog sharing lets teams send tour packages or product lineups directly in chat, and every exchange follows WhatsApp's commerce guidelines. Owners get straightforward reporting on which channels are genuinely converting interest into revenue.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard